Order Status

Orders received by 3:00 p.m. CST typically ship the same day. We will notify via e-mail with your tracking number after your order has shipped. These notifications sometimes may not be posted until the next business day due to the high volume of orders we process. You can also contact us anytime. Please have your order information available when you contact us via telephone during normal business hours at 832-279-8858.

Your order tracking information will be sent to you automatically after your order has shipped. Please note that this information sometimes may not be posted until the next business day due to the high volume of orders we process. You may simply log into your account and you can review your shipment information anytime. Check your tracking number online with USPS Online Tracking to determine delivery information.

Contact us immediately at 832-279-8858 as soon as possible as we process orders through our system very quickly. Please do not notify us of a change or cancellation via e-mail as orders get processed very quickly and could be shipped before we receive your e-mail message. Please have your order information available when you contact us. If your order has already shipped we will issue an RMA number. Please see our Return Policy for more information.

Shipping and Returns

Merchandise may be returned within 30 days of purchase. Please contact us via phone at 832-279-8858 so that we may process your return efficiently.  Return shipping is to be paid by the buyer.  Local pickup items will not incur any fees.  Returns will only be accepted if the item(s) are still in the condition of how it was originally purchased.  Any damaged products will not be accepted.

Model Cars Houston provides flat rate shipping at a cost of $9.99 per model (USPS Mail Service).  This shipping is applied regardless of order size.

Simply place a Model Cars Houston order for $500 or more, and we will cover the shipping and handling charges. We will ship your order via USPS ground delivery anywhere in the continental USA for FREE!  This offer is valid on any product throughout the store.


Sorry, we ship only within the United States at this time.

Pricing and Billing

We accept VISA, Mastercard, Discover, and American Express credit cards through PayPal.  Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars. We do not accept money orders and cashier’s checks for product unless approved in advance by our Customer Service department. Please contact our Customer Support department at 832-279-8858 for details.

You will not be charged sales tax on your order unless you live in the state of Texas. We charge all applicable sales tax on orders delivered to addresses within Texas. Any sales taxes due for orders shipped to any other state shall be the sole responsibility of the customer.

We capture credit card transactions at the end of each business day. If there are any products ordered that are not available, we will notify you via e-mail and issue a credit the next business day.

Simply log into your account and you can review your order information by clicking the “My Orders” link at the bottom of any page. You can also contact Customer Service. Please have your order information available when you contact us.

Buyer's Guide

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the top of the shopping cart you’ll see a box where you may enter your coupon code.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top & left of our website.  You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Our site is designed to work with all popular browsers, including Microsoft Internet Explorer and Firefox. To get the most out of our site you can download the latest version of Microsoft Internet Explorer. Our site is designed to create a full page view at 1920 x 1080 pixels setting on your display monitor.

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