Frequently Asked Questions
An item marked with “Pre-Order” means that this item is still under production from the manufacturer and is not immediately available for shipment.
If you combine a PRE-ORDER item with IN-STOCK items, the IN-STOCK items will ship first and the PRE-ORDER will ship once it arrives.
Pre-Ordering an item from our website means that we will reserve stock for you and ship your order as soon as the model completes production.
Pre-Orders are all paid in full up front. Once the product arrives, it will ship immediately and you will be notified via email with your tracking information.
Pre-Orders can be cancelled with a 20% cancellation fee. This will be deducted from the amount that you paid and partially refunded.
All pre-orders should be noted in the description with their APPROXIMATE time of arrival.
Please note that release dates are ETA’s provided by the brand. Model Cars Houston is not responsible for any delay in delivery due to production or logistics.
If this information is not available, please fee free to contact us and we will get that information to you as soon as possible.
All pre-orders will ship once they arrive. Some items may be delayed due to circumstance out of Model Cars Houston's control.
If there are any major issues or cancellations from the manufacture, you will be notified via refund immediately.
Tracking will be provided for all received orders within 24 to 48 hours.
*PLEASE NOTE EXCEPTIONS FOR HOLIDAYS AND FEDERAL HOLIDAYS*
All orders are typically shipped the next day order is placed or the day after (just depends on how much there is to ship).
We will notify via e-mail with your tracking number after your order has shipped.
These notifications sometimes may not be posted until the next business day due to the high volume of orders we process.
You can also contact us anytime. Please have your order information available when you contact us via TEXT message during normal business hours at 832-279-8858.
Your order tracking information will be sent to you automatically after your order has shipped. Please note that this information sometimes may not be posted until the next business day due to the high volume of orders we process. You may simply log into your account and you can review your shipment information anytime. Check your tracking number online with USPS Online Tracking to determine delivery information.
At Model Cars Houston, we strive to provide the best possible service to our customers. Due to the nature of our business, we do not allow cancellations of any orders or services purchased through our website. By making a purchase with us, you agree to our no cancellation policy.
Once an order is placed, it cannot be cancelled or modified for any reason, including but not limited to:
- Change of mind
- Incorrect information provided during checkout
- Customer error in selecting product, service, or package
- Technical issues or glitches during the ordering process
All sales are final, and we do not offer refunds or exchanges for any reason related to a cancelled or modified order.
In the rare event that we are unable to fulfill your order, we will notify you as soon as possible and work with you to resolve the issue. Please contact us at email@example.com
We reserve the right to modify this policy at any time without prior notice. By continuing to use our website, you agree to be bound by the most current version of our no cancellation policy.
Please refer to our return policy here for more details:
Shipping and Returns
Please refer to our return policy here for more details:
Model Cars Houston provides flat rate shipping at a cost depending on the weight of the item.
Please check these costs by adding items to your cart and it will automatically calculate for you. This shipping is applied regardless of order size.
We use USPS nationwide shipments and USPS / UPS for overseas.
Free Shipping is only offered as a promotion only. Please be on the lookout for these specials.
Yes, we do ship internationally to most areas!
Pricing and Billing
We accept VISA, Mastercard, Discover, and American Express credit cards. Your credit card will be authorized upon processing your order, and will be billed prior to shipment. Please make sure that you enter the same exact billing address and telephone number that your credit card company has on record for your account to avoid delays in processing your order. All prices are in U.S. Dollars. We do not accept money orders and cashier’s checks for product unless approved in advance by our Customer Service department. Please contact our Customer Support department at 832-279-8858 for details.
You will not be charged sales tax on your order unless you live in the state of Texas and other applicable as govern by national tax laws.
We charge all applicable sales tax on orders delivered to addresses within Texas.
Any sales taxes due for orders shipped to any other state shall be the sole responsibility of the customer.
We capture credit card transactions at the end of each business day. If there are any products ordered that are not available, we will notify you via e-mail and issue a credit the next business day.
Simply log into your account and you can review your order information by clicking the “My Orders” link at the bottom of any page.
You can also contact us at firstname.lastname@example.org
Please have your order information available when you contact us.
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the top of the shopping cart you’ll see a box where you may enter your coupon code.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top & left of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Our site is designed to work with all popular browsers, including Microsoft Internet Explorer and Firefox. To get the most out of our site you can download the latest version of Microsoft Internet Explorer. Our site is designed to create a full page view at 1920 x 1080 pixels setting on your display monitor.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.